Category: Business

More call centre trends to watch out for in 2018

2018 is set to become the year of strategic planning; with better analytics and intentional social media engagement at the forefront of many call centre businesses’ minds.

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Innovative ways to utilise artificial intelligence such as virtual agents have become key targets for 2018, so read on for more influential trends affecting call centres this year.

1.      Customer satisfaction measurements

Customer satisfaction is at the heart of call centres, and signals key areas for improvement. Companies approach customer satisfaction analysis in a variety of ways, but strategies for all-in-one measures is becoming increasingly popular.

No matter which measurement a business is using, care must be taken when approaching customer satisfaction across digital channels. Effective analytics tools and reporting which is integrated with your business communications systems can make this process more automatic and valuable.

2.      Remote call centre agents

Adjustable time zones, flexible working hours and lower overheads have …




21 Advantages Of Using Myers Briggs Type Indicator

Myers Briggs Type Indicator (MBTI) the  most popular and respected character kind tools in the world. This is  a character kind device which is considering research by the distinguished psychologist Carl Jung. The tool, helps people easily realize  why differences arise in the  home as well as  in the workplace. It’s  an clear to see framework which helps build relationships and groups”

One of the concepts of Jung’s model, “Psychological Types” developed in 1921, was every person posseses  an natural urge to grow. Section  of our growing process is to learn  how we independently operate, develop the parts  of us that people should find out more about, and read about the people around us all. As  a frontrunner, manager or HR expert, one of your foundational strengths could be  the depth of one’s self-awareness that is own and of exactly how other’s tick. You realize one of the keys …




Negotiation Skill Training In Hypnosis

 

Imagine you’re sitting across  the  table from some body you are negotiating with. This may  be a negotiation skills for the purchase of a continuing business, the sale of the vehicle, or simply hoping to  get your kids to complete their chores. In any settlement, you want one  other celebration to complete what you would like and also by the token that is same they need one to do whatever  they want. Just how do you tilt the scales to your benefit?

Well basically, you need to turn into  a better negotiator. Contrary from what individuals may think, this can be  a ability which can  be taught. You simply have to  be ready  to discover.

Then keep reading if you are ready to learn and want to invest the time, effort and money necessary to become a better negotiator. Otherwise, stop reading now! Negotiation ability training is not for …