Month: March 2018

4 more ways to engage restaurant customers with instagram

You have a restaurant and you want to increase your public profile. There’s no better way to do this than through social media, particularly Instagram. Its versatility and variety of features make it the perfect advertising tool, so here are four more ways to use it to engage your customers.

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Reward Good Customers

Ever good customer likes to be rewarded, and we all like to feel valued. If there’s a follower or a regular customer who comments on your posts, shout them out on your story. Share their posts or comment on them. Show that you appreciate their custom but also them as an individual. This acknowledgement can create a positive reputation for you and increase engagement.

Work with Third Parties

Industry influencers can do wonders for publicity. Get in contact with well-connected influencers and work with them to increase engagement on your profile. People are much more …




4 More Things to Learn from Marie Kondo

You can never get enough advice on decluttering your home. Home guru Marie Kondo’s way is simple: if it doesn’t spark joy when you hold it, it has to go.

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Finish Discarding Before Storing

Once you start sorting through your things, you must finish discarding any unloved items before you start putting things back. You could even use items Kondo has designed herself like leather accessories to store things perfectly.

Store Your Items Upright

When folding clothes into drawers, the natural thing to do is to pile them flat on top of each other. Not in Kondo’s world. Fold them, yes, but place them vertically in the drawer. That way, you can see every item at once and it’s a better use of space.

Make Things Easy to Grab

Also, it’s important to put things in easy-to-reach places. This helps you avoid grabbing something, using it, then throwing …




More call centre trends to watch out for in 2018

2018 is set to become the year of strategic planning; with better analytics and intentional social media engagement at the forefront of many call centre businesses’ minds.

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Innovative ways to utilise artificial intelligence such as virtual agents have become key targets for 2018, so read on for more influential trends affecting call centres this year.

1.      Customer satisfaction measurements

Customer satisfaction is at the heart of call centres, and signals key areas for improvement. Companies approach customer satisfaction analysis in a variety of ways, but strategies for all-in-one measures is becoming increasingly popular.

No matter which measurement a business is using, care must be taken when approaching customer satisfaction across digital channels. Effective analytics tools and reporting which is integrated with your business communications systems can make this process more automatic and valuable.

2.      Remote call centre agents

Adjustable time zones, flexible working hours and lower overheads have …




Five Types of Commercial Refrigeration Systems

In the commercial fridge business, there are five types of systems from which to choose. The one you decide to buy will depend on both your business and your business’s needs. Taking into consideration size, position in your space, and function are also important. You also need to know what these five machines can do.

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1. Back Bar Fridge

Back bar refrigerators tend to be uprights with front ventilation and glass doors. They can be full-height or half-height to fit under a counter and don’t need to be in a behind-the-bar placement, but this is where they shine. Having a unit that has glass doors allows the customer to browse the product and check out new soft drinks, wines and beers. It also encourages purchases and helps bartenders keep an eye on stock levels.

2. Non-drinks Merchandise

These fridges offer the same functions as the back bar fridge …